What is IT Support?
IT support refers to the servicing of computer hardware and software. IT support is available for computers, printers, scanners, as well as for a host of other devices. Many times, the device is part of a larger computer system that includes user input and output devices.
IT support refers to the real time servicing of devices. Usually, support is provided to the end user directly or a support group. Support may also be provided by a local repair center.
Support is usually offered by several parties including the hardware vendor, the service provider and the professional services firm. The service provider or service buyer is a party that provides the technical support to the client. A vendor offers the service and technical support for a fee. The vendor supplies the hardware and software.
The support contract is typically sold by the service provider to the end user or the client. It can also be distributed by the service provider in forms such as hard copy or electronic documents. Both are used to describe the same thing. In this case, the information is offered to the end user or the client.
Technical support usually includes on-site technical assessment and diagnosis. This is normally done by a trained technician. The support company may also send a technician to do the assessment and diagnosis for free. When the support provider does not have enough skilled technicians available for on-site assessments and diagnosis, they may employ remote technicians to assess and diagnose. Remote support is usually done for a fee.
Technical support is divided into two basic categories.
These include on-site support and remote support. On-site support can only be provided by the hardware vendor to the client. End users can get remote technical support from their service provider or their professional services firm. Support that is done remotely is usually called IT technical support. The term IT support is often shortened to IT support. However, IT support is also available as remote support.
The primary job of a technician is to provide technical support. The technician is usually required to perform diagnostic tests. Support may also be provided in cases where some of the hardware or software is non-functional. The technician performs the basic tests and diagnostics to make sure that the device is working properly.
The company selling technical support is known as the service provider. The technician is available at the client’s location. If the client lives in the country, the technician is usually located in the country. Clients may choose the service provider based on a variety of factors such as price, number of technicians and the cost of products and services.
The clients or end users pay the service provider for the technical support they receive. The money paid by the client or the end user goes to the service provider. Technicians are paid a set fee for every case that they successfully provide support for.
Some companies also offer technical support for a fixed fee. The clients or end users contact the service provider and specify the requirements of the case. In most cases, there is a pre-defined plan that the client or the end user must complete. Depending on the client’s requirements, the client selects the plan that meets his or her needs.
While the IT support is provided by a different party, the product or service is still being purchased. The cost of the product or service is often referred to as the cost of sales. The cost of sales is the product or service cost before it is reimbursed to the service provider or the product’s manufacturer.